FAQ

For domestic shipments in the UAE it is free of charge. For international shipments rates may vary depending on the size of your order and the country you are ordering from. You can see the shipping cost at checkout.

Upon confirmation of payment your item will be processed for shipment within 2 business days. A tracking code will be issued to the email you registered with. Average UAE shipping time is 2-3 business days. For international shipments, expect a 5-10 business day delivery time.

After checkout, a tracking number will be sent to the email address provided on your order. We do our best to process all items for shipment within two business days of receiving the order.

We have an “Email When Available” option that will pop-up when selecting a sold out item and size. You can enter your email address there if you would like to receive a notification when new inventory is added to the website. Generally restocks can take about 20-40 days, however if any are returned/exchanged and added back into inventory you will be notified.

Please read our care instructions.

Please visit our Returns & Exchanges section.

Yes. Returns submitted for refunds will be subject to a restocking and handling fee. To process a return or exchange outside UAE, please use the contact form, fill in your details and submit your request. For more details please read our return and exchange policy here.

We aim to process all returns and exchanges within 2-4 business days of arriving at our warehouse. All items must be inspected before a refund or store credit has been issued. Please note our warehouse is not open to customers. All returns must be requested online.

Refunds generally take 3-5 business days for funds to appear in your bank account. Once your refund has been processed on our end, an email confirmation will be sent.

Check out our sizing guide.

Unfortunately we cannot make changes to an order already processed. However, if the order has not been shipped we can offer to cancel and refund the order, so you are able to place a new order with the correct items. Please use our contact form and select “Item Change”. We will try our best efforts to make this attempt. For more information please review our returns and exchanges policy on our website.

Unfortunately we cannot make address changes to an order already fulfilled and shipped.. However, if the order has not been shipped we can attempt to make that change. Please use our contact form and select “Address Change” and include correct address in the additional comments. We will try our best efforts to make this attempt. For more information please review our returns and exchanges policy on our website. If we are unsuccessful in making the address change for you, we ask that you contact the shipping company used in your email confirmation with your tracking number. If the package does not make it to you and is Returned To Sender we will reship the package when it returns to our warehouse. *An additional fee may be applied for incorrect addresses submitted by the customer.

Please email us at info@dragonriders.ae with the subject “Order Cancellation”. We will try our best efforts to make this attempt. Unfortunately orders that have already been fulfilled and shipped cannot be cancelled. For more information please review our returns and exchanges policy on our website

First we suggest checking your spam or junk folder to see if the email is there. Sometimes an email can have a spelling mistake when entered, and our system was not able to issue the confirmation to that address. Unfortunately if you still cannot confirm your order details, Please use our contact form and in additional comments include the email address used to place the order along with the first and last name of the customer on file.